Terms

Last updated 29 July 2026

Two parts. The first covers using this website. The second sets out the basis the migration service is offered on, so you know what you would be buying before you talk to us. Neither replaces the written agreement we sign before any work starts.

Part 1: using this website

What this site is

A description of a service and a form for requesting a quote. Nothing here is an offer capable of acceptance, and submitting the form does not create a contract or oblige either of us to anything. A binding engagement begins only when we both sign a written agreement.

Not affiliated with Docusign

We are an independent service provider. We are not affiliated with, endorsed by, a partner of, or a reseller for Docusign, Inc. Docusign is a trademark of Docusign, Inc., used here only to describe the platform we help you export from. Any other trademarks belong to their owners.

Information about Docusign's own tools

Where we describe Docusign's products, retention behaviour, export throughput or account closure process, we are citing Docusign's own published documentation and support material, and we link or quote it so you can check. Those things can change without notice and vary by contract. Confirm your own account's dates, entitlements and limits with Docusign before relying on any timeline stated here. Grace periods in particular differ between agreements, and we deliberately do not state a single number as fact.

Prices shown

The prices on this site are indicative for typical accounts and are quoted in US dollars. Your actual price is whatever we put in writing after scoping your account, and it does not change afterwards. If we cannot quote a fixed price for your situation we will say so rather than give you a range that moves later.

No warranty on the site itself

The site is provided as is. We work to keep it accurate and available, but we do not warrant that it will be uninterrupted or error free.

Acceptable use

Do not submit the form with false details, use it to send unsolicited material, attempt to disrupt the site, or scrape it at a volume that affects other people. We block and discard submissions that are automated or plainly not genuine enquiries.

Part 2: how the service is offered

This is a summary of the terms a migration is delivered under. The signed agreement governs, and if anything below conflicts with it, the signed agreement wins.

What we do

We export the envelopes, signed documents, certificates of completion, recipient and audit information, and form field values that your Docusign account gives us access to, and deliver them into storage you control, together with a manifest and a reconciliation report accounting for every envelope.

How access works

• You authorise us through Docusign's own OAuth consent screen, signed in as yourself, on your own account.
• We never ask for, receive or store your Docusign password.
• Access is read oriented. We do not send envelopes, void envelopes, or alter anything in your account.
• You can revoke the authorisation at any moment, including part way through a run, and everything stops.
• You confirm you are authorised by your organisation to grant that access. We are not able to verify your internal authority and rely on your confirmation.

What we cannot do, stated plainly

• We cannot recover a closed account. Once Docusign has closed an account and purged it, the data is gone, for us and for everyone else. If you are inside a grace window, the constraint is scheduling, so contact us early rather than late.
• We can only export what your account can reach. Envelopes sent from a different organisation, documents outside Docusign, and anything already deleted under a retention policy are outside any export, ours included.
• We do not guarantee a completion date we have not agreed. Export speed is bounded by Docusign's own hourly API limits, which are shared with your live integrations. We tell you the realistic timeline before you commit, and we will decline work we do not believe we can finish in the time you have.

Fees and payment

• Fixed fee, quoted in writing before work starts, in US dollars.
• Payable on delivery, after you have checked the reconciliation report against your own Docusign envelope count.
• Where a pilot is agreed, it is paid up front and credited in full against the full engagement.
• If we cannot deliver what we quoted, you pay nothing. Not a discount, nothing.

Your data

• You remain the owner and the controller of your agreements throughout. We are a processor acting on your documented instructions.
• A data processing agreement is signed before any access is authorised. We are happy to sign yours instead of ours.
• We will work under your non-disclosure agreement.
• We use your data only to produce your archive. Never to train anything, never for our own analysis, never shared with anyone outside the engagement.
• On delivery and confirmation, our working copy is destroyed and we confirm that in writing.

Confidentiality

Each of us keeps the other's confidential information confidential, and uses it only for the engagement. That survives the end of the engagement.

Liability

Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and to the extent the law allows, neither of us is liable for indirect or consequential loss, and our total liability is capped at the fees paid for the engagement. The archive we deliver is a copy: do not close your Docusign account until you have verified the reconciliation report, because that verification step is what the whole method depends on.

Governing law

The governing law and jurisdiction are set out in the signed agreement for each engagement.

Getting in touch

Questions about any of this, before or during an engagement, go to the address in the footer. We would rather answer an awkward question early than have it surface halfway through a migration.